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Frequently Asked Questions
There are a quantity of questions that get asked over and over again.
Please check if your question has already been answered in our FAQs section where we have tried to put together a list of questions and their answers.
FAQs
The techniques we use to recover our clients’ accounts vary widely from case to case.
We understand the issue of trust and authority is one that must be addressed before our clients feel comfortable sharing sensitive financial information with us. We are the only crypto asset recovery company with public founders who have been featured in multiple global media outlets such as the BBC, Business Insider, and VICE
We can try and recover from most software and hardware wallets.
The recovery process can take anywhere between 2 days to 2 weeks, depending on the accuracy of the information you provide us with.
No. We will never ask our clients to divulge more information than they are comfortable sharing with us.
You can contact our support through clicking the “Contact Us” link. We offer support through Contact Form, and E-mail or chat.